{"id":47821,"date":"2018-11-07T17:44:09","date_gmt":"2018-11-07T16:44:09","guid":{"rendered":"http:\/\/eurekacd.fr\/?page_id=47821"},"modified":"2020-04-23T16:13:17","modified_gmt":"2020-04-23T14:13:17","slug":"onglet-creation-de-referentiels","status":"publish","type":"page","link":"https:\/\/www.eurekacd.fr\/acceuil\/?page_id=47821","title":{"rendered":"Cr\u00e9ation de r\u00e9f\u00e9rentiels"},"content":{"rendered":"

[et_pb_section fb_built=\u00a0\u00bb1″ admin_label=\u00a0\u00bbHero\u00a0\u00bb _builder_version=\u00a0\u00bb3.22″ background_image=\u00a0\u00bbhttps:\/\/www.eurekacd.fr\/wp-content\/uploads\/2018\/11\/background-texture.jpg\u00a0\u00bb background_blend=\u00a0\u00bbmultiply\u00a0\u00bb custom_margin=\u00a0\u00bb29px||\u00a0\u00bb custom_padding=\u00a0\u00bb100px|0px|0|0px|false|false\u00a0\u00bb animation_style=\u00a0\u00bbzoom\u00a0\u00bb animation_intensity_zoom=\u00a0\u00bb4%\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb][et_pb_row _builder_version=\u00a0\u00bb3.25″ background_size=\u00a0\u00bbinitial\u00a0\u00bb background_position=\u00a0\u00bbtop_left\u00a0\u00bb background_repeat=\u00a0\u00bbrepeat\u00a0\u00bb background_blend=\u00a0\u00bbmultiply\u00a0\u00bb custom_margin=\u00a0\u00bb-47px||\u00a0\u00bb custom_padding=\u00a0\u00bb0|0px|0px|0px|false|false\u00a0\u00bb animation_style=\u00a0\u00bbslide\u00a0\u00bb animation_direction=\u00a0\u00bbtop\u00a0\u00bb animation_intensity_slide=\u00a0\u00bb3%\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4″ _builder_version=\u00a0\u00bb3.25″ custom_padding=\u00a0\u00bb|||\u00a0\u00bb custom_padding__hover=\u00a0\u00bb|||\u00a0\u00bb][et_pb_text _builder_version=\u00a0\u00bb3.27.4″ text_font=\u00a0\u00bb||||||||\u00a0\u00bb text_text_color=\u00a0\u00bb#f9f9f9″ header_font=\u00a0\u00bbMontserrat|700||on|||||dotted\u00a0\u00bb header_text_color=\u00a0\u00bb#83b7c5″ header_font_size=\u00a0\u00bb40px\u00a0\u00bb header_line_height=\u00a0\u00bb1.3em\u00a0\u00bb background_size=\u00a0\u00bbinitial\u00a0\u00bb background_position=\u00a0\u00bbtop_left\u00a0\u00bb background_repeat=\u00a0\u00bbrepeat\u00a0\u00bb custom_margin=\u00a0\u00bb|||\u00a0\u00bb animation_style=\u00a0\u00bbfade\u00a0\u00bb header_font_size_tablet=\u00a0\u00bb\u00a0\u00bb header_font_size_phone=\u00a0\u00bb30px\u00a0\u00bb header_font_size_last_edited=\u00a0\u00bbon|desktop\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb]<\/p>\n

cr\u00e9ation de r\u00e9f\u00e9rentiels<\/h1>\n

[\/et_pb_text][et_pb_divider divider_weight=\u00a0\u00bb6px\u00a0\u00bb _builder_version=\u00a0\u00bb3.18.7″ max_width=\u00a0\u00bb120px\u00a0\u00bb animation_style=\u00a0\u00bbslide\u00a0\u00bb animation_direction=\u00a0\u00bbtop\u00a0\u00bb animation_intensity_slide=\u00a0\u00bb30%\u00a0\u00bb disabled_on=\u00a0\u00bbon|on|off%22″][\/et_pb_divider][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00a0\u00bb1″ admin_label=\u00a0\u00bbService Section\u00a0\u00bb _builder_version=\u00a0\u00bb3.22″ custom_margin=\u00a0\u00bb||-60px|\u00a0\u00bb custom_padding=\u00a0\u00bb41px||0px||false|false\u00a0\u00bb][et_pb_row use_custom_gutter=\u00a0\u00bbon\u00a0\u00bb gutter_width=\u00a0\u00bb4″ admin_label=\u00a0\u00bbFeature\u00a0\u00bb module_class=\u00a0\u00bb et_pb_row_fullwidth\u00a0\u00bb _builder_version=\u00a0\u00bb3.25″ width=\u00a0\u00bb86%\u00a0\u00bb width_tablet=\u00a0\u00bb80%\u00a0\u00bb width_last_edited=\u00a0\u00bbon|desktop\u00a0\u00bb max_width=\u00a0\u00bb86%\u00a0\u00bb max_width_tablet=\u00a0\u00bb80%\u00a0\u00bb max_width_last_edited=\u00a0\u00bbon|desktop\u00a0\u00bb custom_padding=\u00a0\u00bb0||0|51px|false|false\u00a0\u00bb make_fullwidth=\u00a0\u00bbon\u00a0\u00bb column_structure=\u00a0\u00bb1_2,1_2″][et_pb_column type=\u00a0\u00bb1_2″ _builder_version=\u00a0\u00bb3.25″ custom_padding=\u00a0\u00bb|||\u00a0\u00bb custom_padding__hover=\u00a0\u00bb|||\u00a0\u00bb][et_pb_image src=\u00a0\u00bbhttps:\/\/www.eurekacd.fr\/wp-content\/uploads\/2019\/01\/referentiel_light_x_2.png\u00a0\u00bb align=\u00a0\u00bbcenter\u00a0\u00bb force_fullwidth=\u00a0\u00bbon\u00a0\u00bb align_tablet=\u00a0\u00bbcenter\u00a0\u00bb align_last_edited=\u00a0\u00bbon|desktop\u00a0\u00bb _builder_version=\u00a0\u00bb3.23″ custom_margin=\u00a0\u00bb0px||0px|0px\u00a0\u00bb custom_margin_tablet=\u00a0\u00bb-49px|105px||0px\u00a0\u00bb custom_margin_phone=\u00a0\u00bb\u00a0\u00bb custom_margin_last_edited=\u00a0\u00bbon|desktop\u00a0\u00bb custom_padding=\u00a0\u00bb0px||2px|0px\u00a0\u00bb animation_style=\u00a0\u00bbslide\u00a0\u00bb animation_direction=\u00a0\u00bbright\u00a0\u00bb animation_intensity_slide=\u00a0\u00bb8%\u00a0\u00bb animation_starting_opacity=\u00a0\u00bb100%\u00a0\u00bb][\/et_pb_image][\/et_pb_column][et_pb_column type=\u00a0\u00bb1_2″ _builder_version=\u00a0\u00bb3.25″ custom_padding=\u00a0\u00bb7%||7%|\u00a0\u00bb custom_padding__hover=\u00a0\u00bb|||\u00a0\u00bb][et_pb_text admin_label=\u00a0\u00bbTitle\u00a0\u00bb _builder_version=\u00a0\u00bb3.27.4″ text_font=\u00a0\u00bbMontserrat||||||||\u00a0\u00bb text_text_color=\u00a0\u00bb#747d88″ text_font_size=\u00a0\u00bb16px\u00a0\u00bb text_line_height=\u00a0\u00bb1.9em\u00a0\u00bb header_font=\u00a0\u00bb||||||||\u00a0\u00bb header_text_align=\u00a0\u00bbleft\u00a0\u00bb header_2_font=\u00a0\u00bbMontserrat|700||on|||||\u00a0\u00bb header_2_font_size=\u00a0\u00bb32px\u00a0\u00bb header_2_line_height=\u00a0\u00bb1.3em\u00a0\u00bb max_width=\u00a0\u00bb700px\u00a0\u00bb module_alignment=\u00a0\u00bbleft\u00a0\u00bb custom_margin=\u00a0\u00bb||0px\u00a0\u00bb custom_padding=\u00a0\u00bb||0px\u00a0\u00bb animation_style=\u00a0\u00bbslide\u00a0\u00bb animation_direction=\u00a0\u00bbbottom\u00a0\u00bb animation_intensity_slide=\u00a0\u00bb4%\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb]<\/p>\n

pour qui ?<\/span><\/h2>\n

[\/et_pb_text][et_pb_divider _builder_version=\u00a0\u00bb3.18.7″ max_width=\u00a0\u00bb17%\u00a0\u00bb max_width_tablet=\u00a0\u00bb26%\u00a0\u00bb max_width_phone=\u00a0\u00bb42%\u00a0\u00bb max_width_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb module_alignment=\u00a0\u00bbleft\u00a0\u00bb custom_margin=\u00a0\u00bb-5px||0px\u00a0\u00bb custom_padding=\u00a0\u00bb||0px\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb][\/et_pb_divider][et_pb_text admin_label=\u00a0\u00bbSubtitle\u00a0\u00bb _builder_version=\u00a0\u00bb3.27.4″ text_font=\u00a0\u00bbMontserrat||||\u00a0\u00bb text_text_color=\u00a0\u00bb#747d88″ header_font=\u00a0\u00bb||||||||\u00a0\u00bb max_width=\u00a0\u00bb700px\u00a0\u00bb module_alignment=\u00a0\u00bbleft\u00a0\u00bb custom_margin=\u00a0\u00bb|0px|48px|0px\u00a0\u00bb custom_padding=\u00a0\u00bb|20px|0px|0px\u00a0\u00bb animation_style=\u00a0\u00bbslide\u00a0\u00bb animation_direction=\u00a0\u00bbbottom\u00a0\u00bb animation_delay=\u00a0\u00bb100ms\u00a0\u00bb animation_intensity_slide=\u00a0\u00bb4%\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb]<\/p>\n

Tout collaborateur ou \u00e9quipe en charge de la qualit\u00e9 des prestations fournies et de la satisfaction client.<\/p>\n

[\/et_pb_text][et_pb_text admin_label=\u00a0\u00bbTitle\u00a0\u00bb _builder_version=\u00a0\u00bb3.27.4″ text_font=\u00a0\u00bbMontserrat||||||||\u00a0\u00bb text_text_color=\u00a0\u00bb#747d88″ text_font_size=\u00a0\u00bb16px\u00a0\u00bb text_line_height=\u00a0\u00bb1.9em\u00a0\u00bb header_font=\u00a0\u00bb||||||||\u00a0\u00bb header_text_align=\u00a0\u00bbleft\u00a0\u00bb header_2_font=\u00a0\u00bbMontserrat|700||on|||||\u00a0\u00bb header_2_font_size=\u00a0\u00bb32px\u00a0\u00bb header_2_line_height=\u00a0\u00bb1.3em\u00a0\u00bb max_width=\u00a0\u00bb700px\u00a0\u00bb module_alignment=\u00a0\u00bbleft\u00a0\u00bb custom_margin=\u00a0\u00bb||0px\u00a0\u00bb custom_padding=\u00a0\u00bb||0px\u00a0\u00bb animation_style=\u00a0\u00bbslide\u00a0\u00bb animation_direction=\u00a0\u00bbbottom\u00a0\u00bb animation_intensity_slide=\u00a0\u00bb4%\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb]<\/p>\n

POURQUOI ?<\/span><\/h2>\n

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Construire un outil permettant de mesurer le taux de qualit\u00e9 de l\u2019\u00e9tablissement et construire un plan d\u2019am\u00e9lioration.<\/p>\n

G\u00e9n\u00e9rer un nouvel \u00e9tat d\u2019esprit au sein des \u00e9quipes, centr\u00e9 sur la satisfaction des clients et une dynamique d\u2019am\u00e9lioration continue.<\/p>\n

[\/et_pb_text][et_pb_text admin_label=\u00a0\u00bbTitle\u00a0\u00bb _builder_version=\u00a0\u00bb3.27.4″ text_font=\u00a0\u00bbMontserrat||||||||\u00a0\u00bb text_text_color=\u00a0\u00bb#747d88″ text_font_size=\u00a0\u00bb16px\u00a0\u00bb text_line_height=\u00a0\u00bb1.9em\u00a0\u00bb header_font=\u00a0\u00bb||||||||\u00a0\u00bb header_text_align=\u00a0\u00bbleft\u00a0\u00bb header_text_color=\u00a0\u00bb#83b7c5″ header_2_font=\u00a0\u00bbMontserrat|700||on|||||\u00a0\u00bb header_2_text_color=\u00a0\u00bb#83b7c5″ header_2_font_size=\u00a0\u00bb32px\u00a0\u00bb header_2_line_height=\u00a0\u00bb1.3em\u00a0\u00bb max_width=\u00a0\u00bb700px\u00a0\u00bb module_alignment=\u00a0\u00bbleft\u00a0\u00bb custom_margin=\u00a0\u00bb||7px\u00a0\u00bb custom_padding=\u00a0\u00bb||0px\u00a0\u00bb animation_style=\u00a0\u00bbslide\u00a0\u00bb animation_direction=\u00a0\u00bbbottom\u00a0\u00bb animation_intensity_slide=\u00a0\u00bb4%\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb]<\/p>\n

COMMENT ?<\/h2>\n

[\/et_pb_text][et_pb_divider _builder_version=\u00a0\u00bb3.18.7″ max_width=\u00a0\u00bb18%\u00a0\u00bb max_width_tablet=\u00a0\u00bb27%\u00a0\u00bb max_width_phone=\u00a0\u00bb43%\u00a0\u00bb max_width_last_edited=\u00a0\u00bbon|desktop\u00a0\u00bb custom_margin=\u00a0\u00bb-14px||0px\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb][\/et_pb_divider][et_pb_text admin_label=\u00a0\u00bbSubtitle\u00a0\u00bb _builder_version=\u00a0\u00bb4.0.6″ text_font=\u00a0\u00bbMontserrat||||\u00a0\u00bb text_text_color=\u00a0\u00bb#747d88″ header_font=\u00a0\u00bb||||||||\u00a0\u00bb max_width=\u00a0\u00bb700px\u00a0\u00bb module_alignment=\u00a0\u00bbleft\u00a0\u00bb custom_margin=\u00a0\u00bb|0px|48px|0px\u00a0\u00bb custom_padding=\u00a0\u00bb|20px|0px|0px\u00a0\u00bb animation_style=\u00a0\u00bbslide\u00a0\u00bb animation_direction=\u00a0\u00bbbottom\u00a0\u00bb animation_delay=\u00a0\u00bb100ms\u00a0\u00bb animation_intensity_slide=\u00a0\u00bb4%\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb hover_enabled=\u00a0\u00bb0″]<\/p>\n

    \n
  • Photographie \u00e0 \u00ab\u00a0l\u2019instant T\u00a0\u00bb<\/strong><\/span> de la qualit\u00e9 des prestations fournies et de la satisfaction client :<\/li>\n<\/ul>\n

    – Audit qualit\u00e9 complet<\/strong> de toutes les \u00e9tapes du Parcours Client, avec identification des proc\u00e9dures associ\u00e9es et de leur respect<\/p>\n

    – Mesure de l\u2019impact<\/strong> de chaque \u00e9tape sur la satisfaction des clients<\/p>\n

    – Identification des besoins<\/strong> des clients peu ou pas satisfaits<\/p>\n

    – D\u00e9finition des indicateurs de mesure<\/strong> cl\u00e9s ainsi que des grilles de mesure associ\u00e9es, pour valoriser cette photographie<\/p>\n

    – Mise en \u00e9vidence<\/strong>, hi\u00e9rarchisation et choix des axes cl\u00e9s d\u2019am\u00e9lioration<\/p>\n

     <\/p>\n

      \n
    • Identification<\/strong><\/span> de la cible \u00e0 atteindre, en indiquant ce que devra \u00eatre la \u00ab\u00a0situation d\u00e9sir\u00e9e\u00a0\u00bb<\/li>\n<\/ul>\n

       <\/p>\n

        \n
      • D\u00e9finition,<\/strong><\/span> de fa\u00e7on coop\u00e9rative et cr\u00e9ative, des plans d\u2019action d\u2019am\u00e9lioration, \u00e0 d\u00e9ployer en mode \u00ab\u00a0mini projets\u00a0\u00bb<\/li>\n<\/ul>\n

         <\/p>\n

          \n
        • Identification<\/strong><\/span> des ressources \u00e0 mobiliser pour r\u00e9ussir.<\/li>\n<\/ul>\n

           <\/p>\n

            <\/ul>\n

            [\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"

            cr\u00e9ation de r\u00e9f\u00e9rentielspour qui ?Tout collaborateur ou \u00e9quipe en charge de la qualit\u00e9 des prestations fournies et de la satisfaction client.POURQUOI ?Construire un outil permettant de mesurer le taux de qualit\u00e9 de l\u2019\u00e9tablissement et construire un plan d\u2019am\u00e9lioration. G\u00e9n\u00e9rer un nouvel \u00e9tat d\u2019esprit au sein des \u00e9quipes, centr\u00e9 sur la satisfaction des clients et une […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":""},"_links":{"self":[{"href":"https:\/\/www.eurekacd.fr\/acceuil\/index.php?rest_route=\/wp\/v2\/pages\/47821"}],"collection":[{"href":"https:\/\/www.eurekacd.fr\/acceuil\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.eurekacd.fr\/acceuil\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.eurekacd.fr\/acceuil\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.eurekacd.fr\/acceuil\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=47821"}],"version-history":[{"count":19,"href":"https:\/\/www.eurekacd.fr\/acceuil\/index.php?rest_route=\/wp\/v2\/pages\/47821\/revisions"}],"predecessor-version":[{"id":49586,"href":"https:\/\/www.eurekacd.fr\/acceuil\/index.php?rest_route=\/wp\/v2\/pages\/47821\/revisions\/49586"}],"wp:attachment":[{"href":"https:\/\/www.eurekacd.fr\/acceuil\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=47821"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}