{"id":47824,"date":"2018-11-07T17:44:33","date_gmt":"2018-11-07T16:44:33","guid":{"rendered":"http:\/\/eurekacd.fr\/?page_id=47824"},"modified":"2020-04-23T16:15:16","modified_gmt":"2020-04-23T14:15:16","slug":"visite-mystere","status":"publish","type":"page","link":"https:\/\/www.eurekacd.fr\/acceuil\/?page_id=47824","title":{"rendered":"Visite Myst\u00e8re"},"content":{"rendered":"<p>[et_pb_section fb_built=\u00a0\u00bb1&Prime; admin_label=\u00a0\u00bbHero\u00a0\u00bb _builder_version=\u00a0\u00bb3.22&Prime; background_image=\u00a0\u00bbhttps:\/\/www.eurekacd.fr\/wp-content\/uploads\/2018\/11\/background-texture.jpg\u00a0\u00bb background_blend=\u00a0\u00bbmultiply\u00a0\u00bb custom_margin=\u00a0\u00bb29px||\u00a0\u00bb custom_padding=\u00a0\u00bb100px|0px|0|0px|false|false\u00a0\u00bb animation_style=\u00a0\u00bbzoom\u00a0\u00bb animation_intensity_zoom=\u00a0\u00bb4%\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb][et_pb_row _builder_version=\u00a0\u00bb3.25&Prime; background_size=\u00a0\u00bbinitial\u00a0\u00bb background_position=\u00a0\u00bbtop_left\u00a0\u00bb background_repeat=\u00a0\u00bbrepeat\u00a0\u00bb background_blend=\u00a0\u00bbmultiply\u00a0\u00bb custom_margin=\u00a0\u00bb-47px||\u00a0\u00bb custom_padding=\u00a0\u00bb0|0px|0px|0px|false|false\u00a0\u00bb animation_style=\u00a0\u00bbslide\u00a0\u00bb animation_direction=\u00a0\u00bbtop\u00a0\u00bb animation_intensity_slide=\u00a0\u00bb3%\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4&Prime; _builder_version=\u00a0\u00bb3.25&Prime; custom_padding=\u00a0\u00bb|||\u00a0\u00bb custom_padding__hover=\u00a0\u00bb|||\u00a0\u00bb][et_pb_text _builder_version=\u00a0\u00bb3.27.4&Prime; text_font=\u00a0\u00bb||||||||\u00a0\u00bb text_text_color=\u00a0\u00bb#f9f9f9&Prime; header_font=\u00a0\u00bbMontserrat|700||on|||||dotted\u00a0\u00bb header_text_color=\u00a0\u00bb#83b7c5&Prime; header_font_size=\u00a0\u00bb40px\u00a0\u00bb header_line_height=\u00a0\u00bb1.3em\u00a0\u00bb background_size=\u00a0\u00bbinitial\u00a0\u00bb background_position=\u00a0\u00bbtop_left\u00a0\u00bb background_repeat=\u00a0\u00bbrepeat\u00a0\u00bb custom_margin=\u00a0\u00bb|||\u00a0\u00bb animation_style=\u00a0\u00bbfade\u00a0\u00bb header_font_size_tablet=\u00a0\u00bb\u00a0\u00bb header_font_size_phone=\u00a0\u00bb30px\u00a0\u00bb header_font_size_last_edited=\u00a0\u00bbon|desktop\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb]<\/p>\n<h1>Visite myst\u00e8re<\/h1>\n<p>[\/et_pb_text][et_pb_divider divider_weight=\u00a0\u00bb6px\u00a0\u00bb disabled_on=\u00a0\u00bbon|on|off%22&Prime; 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_builder_version=\u00a0\u00bb3.25&Prime; custom_padding=\u00a0\u00bb|||\u00a0\u00bb custom_padding__hover=\u00a0\u00bb|||\u00a0\u00bb][et_pb_image src=\u00a0\u00bbhttps:\/\/www.eurekacd.fr\/wp-content\/uploads\/2019\/01\/visite_mystere_light_x_22.png\u00a0\u00bb align=\u00a0\u00bbcenter\u00a0\u00bb force_fullwidth=\u00a0\u00bbon\u00a0\u00bb align_tablet=\u00a0\u00bbcenter\u00a0\u00bb align_last_edited=\u00a0\u00bbon|desktop\u00a0\u00bb _builder_version=\u00a0\u00bb3.23&Prime; custom_margin=\u00a0\u00bb0px||0px|0px\u00a0\u00bb custom_margin_tablet=\u00a0\u00bb-49px|105px||0px\u00a0\u00bb custom_margin_phone=\u00a0\u00bb\u00a0\u00bb custom_margin_last_edited=\u00a0\u00bbon|desktop\u00a0\u00bb custom_padding=\u00a0\u00bb0px||2px|0px\u00a0\u00bb animation_style=\u00a0\u00bbslide\u00a0\u00bb animation_direction=\u00a0\u00bbright\u00a0\u00bb animation_intensity_slide=\u00a0\u00bb8%\u00a0\u00bb animation_starting_opacity=\u00a0\u00bb100%\u00a0\u00bb][\/et_pb_image][\/et_pb_column][et_pb_column type=\u00a0\u00bb1_2&Prime; _builder_version=\u00a0\u00bb3.25&Prime; custom_padding=\u00a0\u00bb7%||7%|\u00a0\u00bb custom_padding__hover=\u00a0\u00bb|||\u00a0\u00bb][et_pb_text admin_label=\u00a0\u00bbTitle\u00a0\u00bb _builder_version=\u00a0\u00bb3.27.4&Prime; text_font=\u00a0\u00bbMontserrat||||||||\u00a0\u00bb text_text_color=\u00a0\u00bb#747d88&Prime; text_font_size=\u00a0\u00bb16px\u00a0\u00bb text_line_height=\u00a0\u00bb1.9em\u00a0\u00bb header_font=\u00a0\u00bb||||||||\u00a0\u00bb header_text_align=\u00a0\u00bbleft\u00a0\u00bb header_text_color=\u00a0\u00bb#f9f9f9&Prime; header_2_font=\u00a0\u00bbMontserrat|700||on|||||\u00a0\u00bb header_2_text_color=\u00a0\u00bb#83b7c5&Prime; header_2_font_size=\u00a0\u00bb32px\u00a0\u00bb header_2_line_height=\u00a0\u00bb1.3em\u00a0\u00bb max_width=\u00a0\u00bb700px\u00a0\u00bb module_alignment=\u00a0\u00bbleft\u00a0\u00bb custom_margin=\u00a0\u00bb||0px\u00a0\u00bb custom_padding=\u00a0\u00bb||0px\u00a0\u00bb animation_style=\u00a0\u00bbslide\u00a0\u00bb animation_direction=\u00a0\u00bbbottom\u00a0\u00bb animation_intensity_slide=\u00a0\u00bb4%\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb]<\/p>\n<h2>pour qui ?<\/h2>\n<p>[\/et_pb_text][et_pb_divider _builder_version=\u00a0\u00bb3.18.7&Prime; max_width=\u00a0\u00bb17%\u00a0\u00bb max_width_tablet=\u00a0\u00bb26%\u00a0\u00bb max_width_phone=\u00a0\u00bb42%\u00a0\u00bb max_width_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb module_alignment=\u00a0\u00bbleft\u00a0\u00bb custom_margin=\u00a0\u00bb-5px||0px\u00a0\u00bb custom_padding=\u00a0\u00bb||0px\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb][\/et_pb_divider][et_pb_text admin_label=\u00a0\u00bbSubtitle\u00a0\u00bb _builder_version=\u00a0\u00bb3.27.4&Prime; text_font=\u00a0\u00bbMontserrat||||\u00a0\u00bb text_text_color=\u00a0\u00bb#747d88&Prime; header_font=\u00a0\u00bb||||||||\u00a0\u00bb max_width=\u00a0\u00bb700px\u00a0\u00bb module_alignment=\u00a0\u00bbleft\u00a0\u00bb custom_margin=\u00a0\u00bb|0px|48px|0px\u00a0\u00bb custom_padding=\u00a0\u00bb|20px|0px|0px\u00a0\u00bb animation_style=\u00a0\u00bbslide\u00a0\u00bb animation_direction=\u00a0\u00bbbottom\u00a0\u00bb animation_delay=\u00a0\u00bb100ms\u00a0\u00bb animation_intensity_slide=\u00a0\u00bb4%\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb]<\/p>\n<p>Tout \u00e9tablissement d\u00e9sireux de connaitre avec pr\u00e9cision la qualit\u00e9 de ses prestations.<\/p>\n<p>[\/et_pb_text][et_pb_text admin_label=\u00a0\u00bbTitle\u00a0\u00bb _builder_version=\u00a0\u00bb3.27.4&Prime; text_font=\u00a0\u00bbMontserrat||||||||\u00a0\u00bb text_text_color=\u00a0\u00bb#747d88&Prime; text_font_size=\u00a0\u00bb16px\u00a0\u00bb text_line_height=\u00a0\u00bb1.9em\u00a0\u00bb header_font=\u00a0\u00bb||||||||\u00a0\u00bb header_text_align=\u00a0\u00bbleft\u00a0\u00bb header_text_color=\u00a0\u00bb#f9f9f9&Prime; header_2_font=\u00a0\u00bbMontserrat|700||on|||||\u00a0\u00bb header_2_text_color=\u00a0\u00bb#83b7c5&Prime; header_2_font_size=\u00a0\u00bb32px\u00a0\u00bb header_2_line_height=\u00a0\u00bb1.3em\u00a0\u00bb max_width=\u00a0\u00bb700px\u00a0\u00bb module_alignment=\u00a0\u00bbleft\u00a0\u00bb custom_margin=\u00a0\u00bb||0px\u00a0\u00bb custom_padding=\u00a0\u00bb||0px\u00a0\u00bb animation_style=\u00a0\u00bbslide\u00a0\u00bb animation_direction=\u00a0\u00bbbottom\u00a0\u00bb animation_intensity_slide=\u00a0\u00bb4%\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb]<\/p>\n<h2>POURQUOI ?<\/h2>\n<p>[\/et_pb_text][et_pb_divider _builder_version=\u00a0\u00bb3.18.7&Prime; max_width=\u00a0\u00bb19%\u00a0\u00bb max_width_tablet=\u00a0\u00bb29%\u00a0\u00bb max_width_phone=\u00a0\u00bb46%\u00a0\u00bb max_width_last_edited=\u00a0\u00bbon|desktop\u00a0\u00bb module_alignment=\u00a0\u00bbleft\u00a0\u00bb custom_margin=\u00a0\u00bb-5px||0px\u00a0\u00bb custom_margin_tablet=\u00a0\u00bb\u00a0\u00bb custom_margin_phone=\u00a0\u00bb\u00a0\u00bb custom_margin_last_edited=\u00a0\u00bbon|desktop\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb][\/et_pb_divider][et_pb_text admin_label=\u00a0\u00bbSubtitle\u00a0\u00bb _builder_version=\u00a0\u00bb3.27.4&Prime; text_font=\u00a0\u00bbMontserrat||||\u00a0\u00bb text_text_color=\u00a0\u00bb#747d88&Prime; header_font=\u00a0\u00bb||||||||\u00a0\u00bb max_width=\u00a0\u00bb700px\u00a0\u00bb module_alignment=\u00a0\u00bbleft\u00a0\u00bb custom_margin=\u00a0\u00bb|0px|48px|0px\u00a0\u00bb custom_padding=\u00a0\u00bb|20px|0px|0px\u00a0\u00bb animation_style=\u00a0\u00bbslide\u00a0\u00bb animation_direction=\u00a0\u00bbbottom\u00a0\u00bb animation_delay=\u00a0\u00bb100ms\u00a0\u00bb animation_intensity_slide=\u00a0\u00bb4%\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb]<\/p>\n<p>Identifier de fa\u00e7on objective les forces et les faiblesses de son organisation, au sens de la satisfaction client.\u00a0\u00a0<\/p>\n<p>[\/et_pb_text][et_pb_text admin_label=\u00a0\u00bbTitle\u00a0\u00bb _builder_version=\u00a0\u00bb3.27.4&Prime; text_font=\u00a0\u00bbMontserrat||||||||\u00a0\u00bb text_text_color=\u00a0\u00bb#747d88&Prime; text_font_size=\u00a0\u00bb16px\u00a0\u00bb text_line_height=\u00a0\u00bb1.9em\u00a0\u00bb header_font=\u00a0\u00bb||||||||\u00a0\u00bb header_text_align=\u00a0\u00bbleft\u00a0\u00bb header_text_color=\u00a0\u00bb#f9f9f9&Prime; header_2_font=\u00a0\u00bbMontserrat|700||on|||||\u00a0\u00bb header_2_text_color=\u00a0\u00bb#83b7c5&Prime; header_2_font_size=\u00a0\u00bb32px\u00a0\u00bb header_2_line_height=\u00a0\u00bb1.3em\u00a0\u00bb max_width=\u00a0\u00bb700px\u00a0\u00bb module_alignment=\u00a0\u00bbleft\u00a0\u00bb custom_margin=\u00a0\u00bb||0px\u00a0\u00bb custom_padding=\u00a0\u00bb||0px\u00a0\u00bb animation_style=\u00a0\u00bbslide\u00a0\u00bb animation_direction=\u00a0\u00bbbottom\u00a0\u00bb animation_intensity_slide=\u00a0\u00bb4%\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb]<\/p>\n<h2>COMMENT ?<\/h2>\n<p>[\/et_pb_text][et_pb_divider _builder_version=\u00a0\u00bb3.19&Prime; max_width=\u00a0\u00bb18%\u00a0\u00bb max_width_tablet=\u00a0\u00bb27%\u00a0\u00bb max_width_phone=\u00a0\u00bb43%\u00a0\u00bb max_width_last_edited=\u00a0\u00bbon|desktop\u00a0\u00bb custom_margin=\u00a0\u00bb-5px||0px\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb][\/et_pb_divider][et_pb_text admin_label=\u00a0\u00bbSubtitle\u00a0\u00bb _builder_version=\u00a0\u00bb4.0.6&Prime; text_font=\u00a0\u00bbMontserrat||||\u00a0\u00bb text_text_color=\u00a0\u00bb#747d88&Prime; header_font=\u00a0\u00bb||||||||\u00a0\u00bb max_width=\u00a0\u00bb700px\u00a0\u00bb module_alignment=\u00a0\u00bbleft\u00a0\u00bb custom_margin=\u00a0\u00bb|0px|48px|0px\u00a0\u00bb custom_padding=\u00a0\u00bb|20px|0px|0px\u00a0\u00bb animation_style=\u00a0\u00bbslide\u00a0\u00bb animation_direction=\u00a0\u00bbbottom\u00a0\u00bb animation_delay=\u00a0\u00bb100ms\u00a0\u00bb animation_intensity_slide=\u00a0\u00bb4%\u00a0\u00bb hover_enabled=\u00a0\u00bb0&Prime; locked=\u00a0\u00bboff\u00a0\u00bb]<\/p>\n<ul>\n<li><span style=\"color: #83b7c5;\"><strong>En amont :<\/strong><\/span><\/li>\n<\/ul>\n<p style=\"padding-left: 60px;\"><strong>&#8211; Analyse des indicateurs<\/strong> qualit\u00e9 pour identifier ce qui doit \u00eatre en priorit\u00e9 observ\u00e9<\/p>\n<p style=\"padding-left: 60px;\"><strong>&#8211; Construction de la grille<\/strong> de mesure de la qualit\u00e9, adapt\u00e9e aux observations souhait\u00e9es<\/p>\n<p style=\"padding-left: 60px;\"><strong>&#8211; D\u00e9finition des cibles<\/strong> de visites myst\u00e8res et du planning associ\u00e9<\/p>\n<ul>\n<li><span style=\"color: #83b7c5;\"><strong>Les visites :<\/strong><\/span><\/li>\n<\/ul>\n<p style=\"padding-left: 60px;\"><strong>&#8211; Immersion<\/strong> au c\u0153ur du (ou des) \u00e9tablissement(s), dans la peau d\u2019un client<\/p>\n<p style=\"padding-left: 60px;\"><strong>&#8211; D\u00e9ploiement anonyme<\/strong> des visites myst\u00e8res<\/p>\n<ul>\n<li><span style=\"color: #83b7c5;\"><strong>En aval :<\/strong><\/span><\/li>\n<\/ul>\n<p style=\"padding-left: 60px;\"><strong>&#8211; Analyse et d\u00e9briefing<\/strong> des observations r\u00e9alis\u00e9es et des \u00ab\u00a0v\u00e9cus client\u00a0\u00bb identifi\u00e9s<\/p>\n<p style=\"padding-left: 60px;\"><strong>&#8211; Travail de construction<\/strong> du plan d\u2019action d\u2019am\u00e9lioration.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Visite myst\u00e8repour qui ?Tout \u00e9tablissement d\u00e9sireux de connaitre avec pr\u00e9cision la qualit\u00e9 de ses prestations.POURQUOI ?Identifier de fa\u00e7on objective les forces et les faiblesses de son organisation, au sens de la satisfaction client.\u00a0\u00a0COMMENT ? En amont : &#8211; Analyse des indicateurs qualit\u00e9 pour identifier ce qui doit \u00eatre en priorit\u00e9 observ\u00e9 &#8211; Construction de la [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":""},"_links":{"self":[{"href":"https:\/\/www.eurekacd.fr\/acceuil\/index.php?rest_route=\/wp\/v2\/pages\/47824"}],"collection":[{"href":"https:\/\/www.eurekacd.fr\/acceuil\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.eurekacd.fr\/acceuil\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.eurekacd.fr\/acceuil\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.eurekacd.fr\/acceuil\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=47824"}],"version-history":[{"count":35,"href":"https:\/\/www.eurekacd.fr\/acceuil\/index.php?rest_route=\/wp\/v2\/pages\/47824\/revisions"}],"predecessor-version":[{"id":49588,"href":"https:\/\/www.eurekacd.fr\/acceuil\/index.php?rest_route=\/wp\/v2\/pages\/47824\/revisions\/49588"}],"wp:attachment":[{"href":"https:\/\/www.eurekacd.fr\/acceuil\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=47824"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}