{"id":47827,"date":"2018-11-07T17:45:08","date_gmt":"2018-11-07T16:45:08","guid":{"rendered":"http:\/\/eurekacd.fr\/?page_id=47827"},"modified":"2020-04-23T16:53:49","modified_gmt":"2020-04-23T14:53:49","slug":"audit-qualite-de-services","status":"publish","type":"page","link":"https:\/\/www.eurekacd.fr\/acceuil\/?page_id=47827","title":{"rendered":"Audit Qualit\u00e9 de Services"},"content":{"rendered":"<p>[et_pb_section fb_built=\u00a0\u00bb1&Prime; admin_label=\u00a0\u00bbHero\u00a0\u00bb _builder_version=\u00a0\u00bb3.22.3&Prime; background_image=\u00a0\u00bbhttps:\/\/www.eurekacd.fr\/wp-content\/uploads\/2018\/11\/background-texture.jpg\u00a0\u00bb background_blend=\u00a0\u00bbmultiply\u00a0\u00bb custom_margin=\u00a0\u00bb29px||\u00a0\u00bb custom_padding=\u00a0\u00bb100px|0px|0|0px|false|false\u00a0\u00bb animation_style=\u00a0\u00bbzoom\u00a0\u00bb animation_intensity_zoom=\u00a0\u00bb4%\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb][et_pb_row _builder_version=\u00a0\u00bb3.25&Prime; background_size=\u00a0\u00bbinitial\u00a0\u00bb background_position=\u00a0\u00bbtop_left\u00a0\u00bb background_repeat=\u00a0\u00bbrepeat\u00a0\u00bb background_blend=\u00a0\u00bbmultiply\u00a0\u00bb custom_margin=\u00a0\u00bb-47px||\u00a0\u00bb custom_padding=\u00a0\u00bb0|0px|0px|0px|false|false\u00a0\u00bb animation_style=\u00a0\u00bbslide\u00a0\u00bb animation_direction=\u00a0\u00bbtop\u00a0\u00bb animation_intensity_slide=\u00a0\u00bb3%\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4&Prime; _builder_version=\u00a0\u00bb3.25&Prime; custom_padding=\u00a0\u00bb|||\u00a0\u00bb custom_padding__hover=\u00a0\u00bb|||\u00a0\u00bb][et_pb_text _builder_version=\u00a0\u00bb3.27.4&Prime; text_font=\u00a0\u00bb||||||||\u00a0\u00bb text_text_color=\u00a0\u00bb#f9f9f9&Prime; header_font=\u00a0\u00bbMontserrat|700||on|||||dotted\u00a0\u00bb header_text_color=\u00a0\u00bb#83b7c5&Prime; header_font_size=\u00a0\u00bb40px\u00a0\u00bb header_line_height=\u00a0\u00bb1.3em\u00a0\u00bb background_size=\u00a0\u00bbinitial\u00a0\u00bb background_position=\u00a0\u00bbtop_left\u00a0\u00bb background_repeat=\u00a0\u00bbrepeat\u00a0\u00bb custom_margin=\u00a0\u00bb|||\u00a0\u00bb animation_style=\u00a0\u00bbfade\u00a0\u00bb header_font_size_tablet=\u00a0\u00bb\u00a0\u00bb header_font_size_phone=\u00a0\u00bb30px\u00a0\u00bb header_font_size_last_edited=\u00a0\u00bbon|desktop\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb]<\/p>\n<h1>audit qualit\u00e9 de services<\/h1>\n<p>[\/et_pb_text][et_pb_divider divider_weight=\u00a0\u00bb6px\u00a0\u00bb disabled_on=\u00a0\u00bbon|on|off%22&Prime; _builder_version=\u00a0\u00bb3.23.4&Prime; max_width=\u00a0\u00bb120px\u00a0\u00bb height=\u00a0\u00bb0px\u00a0\u00bb animation_style=\u00a0\u00bbslide\u00a0\u00bb animation_direction=\u00a0\u00bbtop\u00a0\u00bb animation_intensity_slide=\u00a0\u00bb30%\u00a0\u00bb][\/et_pb_divider][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00a0\u00bb1&Prime; admin_label=\u00a0\u00bbService Section\u00a0\u00bb _builder_version=\u00a0\u00bb3.22.3&Prime; custom_margin=\u00a0\u00bb||-60px|\u00a0\u00bb custom_padding=\u00a0\u00bb41px||0px||false|false\u00a0\u00bb][et_pb_row use_custom_gutter=\u00a0\u00bbon\u00a0\u00bb gutter_width=\u00a0\u00bb4&Prime; admin_label=\u00a0\u00bbFeature\u00a0\u00bb module_class=\u00a0\u00bb et_pb_row_fullwidth\u00a0\u00bb _builder_version=\u00a0\u00bb3.25&Prime; width=\u00a0\u00bb86%\u00a0\u00bb width_tablet=\u00a0\u00bb80%\u00a0\u00bb width_phone=\u00a0\u00bb\u00a0\u00bb width_last_edited=\u00a0\u00bbon|desktop\u00a0\u00bb max_width=\u00a0\u00bb86%\u00a0\u00bb max_width_tablet=\u00a0\u00bb80%\u00a0\u00bb max_width_phone=\u00a0\u00bb\u00a0\u00bb max_width_last_edited=\u00a0\u00bbon|desktop\u00a0\u00bb custom_padding=\u00a0\u00bb0||0|51px|false|false\u00a0\u00bb make_fullwidth=\u00a0\u00bbon\u00a0\u00bb column_structure=\u00a0\u00bb1_2,1_2&Prime;][et_pb_column type=\u00a0\u00bb1_2&Prime; _builder_version=\u00a0\u00bb3.25&Prime; custom_padding=\u00a0\u00bb|||\u00a0\u00bb custom_padding__hover=\u00a0\u00bb|||\u00a0\u00bb][et_pb_image src=\u00a0\u00bbhttps:\/\/www.eurekacd.fr\/wp-content\/uploads\/2019\/01\/audit_light_x_22.png\u00a0\u00bb align=\u00a0\u00bbcenter\u00a0\u00bb force_fullwidth=\u00a0\u00bbon\u00a0\u00bb align_tablet=\u00a0\u00bbcenter\u00a0\u00bb align_phone=\u00a0\u00bb\u00a0\u00bb align_last_edited=\u00a0\u00bbon|desktop\u00a0\u00bb _builder_version=\u00a0\u00bb3.23&Prime; custom_margin=\u00a0\u00bb0px||0px|0px\u00a0\u00bb custom_margin_tablet=\u00a0\u00bb-49px|105px||0px\u00a0\u00bb custom_margin_phone=\u00a0\u00bb\u00a0\u00bb custom_margin_last_edited=\u00a0\u00bbon|desktop\u00a0\u00bb custom_padding=\u00a0\u00bb0px||2px|0px\u00a0\u00bb animation_style=\u00a0\u00bbslide\u00a0\u00bb animation_direction=\u00a0\u00bbright\u00a0\u00bb animation_intensity_slide=\u00a0\u00bb8%\u00a0\u00bb animation_starting_opacity=\u00a0\u00bb100%\u00a0\u00bb][\/et_pb_image][\/et_pb_column][et_pb_column type=\u00a0\u00bb1_2&Prime; _builder_version=\u00a0\u00bb3.25&Prime; custom_padding=\u00a0\u00bb7%||7%|\u00a0\u00bb custom_padding__hover=\u00a0\u00bb|||\u00a0\u00bb][et_pb_text admin_label=\u00a0\u00bbTitle\u00a0\u00bb _builder_version=\u00a0\u00bb3.27.4&Prime; text_font=\u00a0\u00bbMontserrat||||||||\u00a0\u00bb text_text_color=\u00a0\u00bb#747d88&Prime; text_font_size=\u00a0\u00bb16px\u00a0\u00bb text_line_height=\u00a0\u00bb1.9em\u00a0\u00bb header_font=\u00a0\u00bb||||||||\u00a0\u00bb header_text_align=\u00a0\u00bbleft\u00a0\u00bb header_2_font=\u00a0\u00bbMontserrat|700||on|||||\u00a0\u00bb header_2_font_size=\u00a0\u00bb32px\u00a0\u00bb header_2_line_height=\u00a0\u00bb1.3em\u00a0\u00bb max_width=\u00a0\u00bb700px\u00a0\u00bb module_alignment=\u00a0\u00bbleft\u00a0\u00bb custom_margin=\u00a0\u00bb||0px\u00a0\u00bb custom_padding=\u00a0\u00bb||0px\u00a0\u00bb animation_style=\u00a0\u00bbslide\u00a0\u00bb animation_direction=\u00a0\u00bbbottom\u00a0\u00bb animation_intensity_slide=\u00a0\u00bb4%\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb min_height=\u00a0\u00bb36px\u00a0\u00bb]<\/p>\n<h2><span style=\"color: #83b7c5;\">pour qui ?<\/span><\/h2>\n<p>[\/et_pb_text][et_pb_divider _builder_version=\u00a0\u00bb3.23.4&Prime; max_width=\u00a0\u00bb17%\u00a0\u00bb max_width_tablet=\u00a0\u00bb26%\u00a0\u00bb max_width_phone=\u00a0\u00bb42%\u00a0\u00bb max_width_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb module_alignment=\u00a0\u00bbleft\u00a0\u00bb height=\u00a0\u00bb0px\u00a0\u00bb custom_margin=\u00a0\u00bb-5px||0px\u00a0\u00bb custom_padding=\u00a0\u00bb||0px\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb][\/et_pb_divider][et_pb_text admin_label=\u00a0\u00bbSubtitle\u00a0\u00bb _builder_version=\u00a0\u00bb3.27.4&Prime; text_font=\u00a0\u00bbMontserrat||||\u00a0\u00bb text_text_color=\u00a0\u00bb#747d88&Prime; header_font=\u00a0\u00bb||||||||\u00a0\u00bb max_width=\u00a0\u00bb700px\u00a0\u00bb module_alignment=\u00a0\u00bbleft\u00a0\u00bb custom_margin=\u00a0\u00bb|0px|48px|0px\u00a0\u00bb custom_padding=\u00a0\u00bb19px|20px|0px|0px||\u00a0\u00bb animation_style=\u00a0\u00bbslide\u00a0\u00bb animation_direction=\u00a0\u00bbbottom\u00a0\u00bb animation_delay=\u00a0\u00bb100ms\u00a0\u00bb animation_intensity_slide=\u00a0\u00bb4%\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb]<\/p>\n<p>Toute organisation d\u00e9sireuse de partager avec le management d\u2019un \u00e9tablissement un \u00ab\u00a0\u00e9tat des lieux\u00a0\u00bb de ses prestations.<\/p>\n<p>[\/et_pb_text][et_pb_text admin_label=\u00a0\u00bbTitle\u00a0\u00bb _builder_version=\u00a0\u00bb3.27.4&Prime; text_font=\u00a0\u00bbMontserrat||||||||\u00a0\u00bb text_text_color=\u00a0\u00bb#747d88&Prime; text_font_size=\u00a0\u00bb16px\u00a0\u00bb text_line_height=\u00a0\u00bb1.9em\u00a0\u00bb header_font=\u00a0\u00bb||||||||\u00a0\u00bb header_text_align=\u00a0\u00bbleft\u00a0\u00bb header_2_font=\u00a0\u00bbMontserrat|700||on|||||\u00a0\u00bb header_2_font_size=\u00a0\u00bb32px\u00a0\u00bb header_2_line_height=\u00a0\u00bb1.3em\u00a0\u00bb max_width=\u00a0\u00bb700px\u00a0\u00bb module_alignment=\u00a0\u00bbleft\u00a0\u00bb custom_margin=\u00a0\u00bb||0px\u00a0\u00bb custom_padding=\u00a0\u00bb||0px\u00a0\u00bb animation_style=\u00a0\u00bbslide\u00a0\u00bb animation_direction=\u00a0\u00bbbottom\u00a0\u00bb animation_intensity_slide=\u00a0\u00bb4%\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb]<\/p>\n<h2><span style=\"color: #83b7c5;\">POURQUOI ?<\/span><\/h2>\n<p>[\/et_pb_text][et_pb_divider _builder_version=\u00a0\u00bb3.23.4&Prime; max_width=\u00a0\u00bb19%\u00a0\u00bb max_width_tablet=\u00a0\u00bb29%\u00a0\u00bb max_width_phone=\u00a0\u00bb46%\u00a0\u00bb max_width_last_edited=\u00a0\u00bbon|desktop\u00a0\u00bb module_alignment=\u00a0\u00bbleft\u00a0\u00bb height=\u00a0\u00bb0px\u00a0\u00bb custom_margin=\u00a0\u00bb-5px||0px\u00a0\u00bb custom_margin_tablet=\u00a0\u00bb\u00a0\u00bb custom_margin_phone=\u00a0\u00bb\u00a0\u00bb custom_margin_last_edited=\u00a0\u00bbon|desktop\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb][\/et_pb_divider][et_pb_text admin_label=\u00a0\u00bbSubtitle\u00a0\u00bb _builder_version=\u00a0\u00bb3.27.4&Prime; text_font=\u00a0\u00bbMontserrat||||\u00a0\u00bb text_text_color=\u00a0\u00bb#747d88&Prime; header_font=\u00a0\u00bb||||||||\u00a0\u00bb max_width=\u00a0\u00bb700px\u00a0\u00bb module_alignment=\u00a0\u00bbleft\u00a0\u00bb custom_margin=\u00a0\u00bb|0px|48px|0px\u00a0\u00bb custom_padding=\u00a0\u00bb19px|20px|0px|0px||\u00a0\u00bb animation_style=\u00a0\u00bbslide\u00a0\u00bb animation_direction=\u00a0\u00bbbottom\u00a0\u00bb animation_delay=\u00a0\u00bb100ms\u00a0\u00bb animation_intensity_slide=\u00a0\u00bb4%\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb]<\/p>\n<p>Fournir au management d\u2019un \u00e9tablissement une opportunit\u00e9 de s\u2019am\u00e9liorer, au travers d\u2019une analyse terrain factuelle.<\/p>\n<p>[\/et_pb_text][et_pb_text admin_label=\u00a0\u00bbTitle\u00a0\u00bb _builder_version=\u00a0\u00bb3.27.4&Prime; text_font=\u00a0\u00bbMontserrat||||||||\u00a0\u00bb text_text_color=\u00a0\u00bb#747d88&Prime; text_font_size=\u00a0\u00bb16px\u00a0\u00bb text_line_height=\u00a0\u00bb1.9em\u00a0\u00bb header_font=\u00a0\u00bb||||||||\u00a0\u00bb header_text_align=\u00a0\u00bbleft\u00a0\u00bb header_text_color=\u00a0\u00bb#83b7c5&Prime; header_2_font=\u00a0\u00bbMontserrat|700||on|||||\u00a0\u00bb header_2_text_color=\u00a0\u00bb#83b7c5&Prime; header_2_font_size=\u00a0\u00bb32px\u00a0\u00bb header_2_line_height=\u00a0\u00bb1.3em\u00a0\u00bb max_width=\u00a0\u00bb700px\u00a0\u00bb module_alignment=\u00a0\u00bbleft\u00a0\u00bb custom_margin=\u00a0\u00bb||7px\u00a0\u00bb custom_padding=\u00a0\u00bb||0px\u00a0\u00bb animation_style=\u00a0\u00bbslide\u00a0\u00bb animation_direction=\u00a0\u00bbbottom\u00a0\u00bb animation_intensity_slide=\u00a0\u00bb4%\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb]<\/p>\n<h2>COMMENT ?<\/h2>\n<p>[\/et_pb_text][et_pb_divider _builder_version=\u00a0\u00bb3.23.4&Prime; max_width=\u00a0\u00bb18%\u00a0\u00bb max_width_tablet=\u00a0\u00bb27%\u00a0\u00bb max_width_phone=\u00a0\u00bb43%\u00a0\u00bb max_width_last_edited=\u00a0\u00bbon|desktop\u00a0\u00bb height=\u00a0\u00bb0px\u00a0\u00bb custom_margin=\u00a0\u00bb-14px||0px\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb][\/et_pb_divider][et_pb_text admin_label=\u00a0\u00bbSubtitle\u00a0\u00bb _builder_version=\u00a0\u00bb3.27.4&Prime; text_font=\u00a0\u00bbMontserrat||||\u00a0\u00bb text_text_color=\u00a0\u00bb#747d88&Prime; header_font=\u00a0\u00bb||||||||\u00a0\u00bb max_width=\u00a0\u00bb700px\u00a0\u00bb module_alignment=\u00a0\u00bbleft\u00a0\u00bb custom_margin=\u00a0\u00bb|0px|48px|0px\u00a0\u00bb custom_padding=\u00a0\u00bb19px|20px|0px|0px||\u00a0\u00bb animation_style=\u00a0\u00bbslide\u00a0\u00bb animation_direction=\u00a0\u00bbbottom\u00a0\u00bb animation_delay=\u00a0\u00bb100ms\u00a0\u00bb animation_intensity_slide=\u00a0\u00bb4%\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb]<\/p>\n<ul>\n<li><span style=\"color: rgba(131, 183, 197, 0.04);\"><strong><span style=\"color: #83b7c5;\">Compr\u00e9hension<\/span><\/strong><\/span> des objectifs poursuivis pour l\u2019\u00e9tablissement d&rsquo;audit<\/li>\n<\/ul>\n<p><strong><\/strong><\/p>\n<ul>\n<li><span style=\"color: #83b7c5;\"><strong>\u00c9laboration<\/strong><\/span> de la grille d\u2019audit<\/li>\n<\/ul>\n<p><strong><\/strong><\/p>\n<ul>\n<li><span style=\"color: #83b7c5;\"><strong>D\u00e9ploiement<\/strong><\/span> de l\u2019audit au sein de l\u2019\u00e9tablissement, int\u00e9grant une d\u00e9marche du type \u00ab\u00a0visite myst\u00e8re\u00a0\u00bb<\/li>\n<\/ul>\n<p><span style=\"font-size: 15px;\"><strong><\/strong><\/span><\/p>\n<ul>\n<li><span style=\"font-size: 15px;\"><span style=\"color: #83b7c5;\"><strong>D\u00e9briefing<\/strong><\/span> des observations de l\u2019audit aupr\u00e8s du responsable d\u2019\u00e9tablissement et de son \u00e9quipe de management<\/span><\/li>\n<\/ul>\n<p style=\"padding-left: 60px;\"><strong>&#8211; Compte rendu<\/strong> \u00ab client \u00bb<\/p>\n<p style=\"padding-left: 60px;\"><strong>&#8211; Mise en \u00e9vidence<\/strong> des points forts<\/p>\n<p style=\"padding-left: 60px;\"><strong>&#8211; Explications factuelles<\/strong> des non conformit\u00e9s constat\u00e9es par rapport \u00e0 la promesse client<\/p>\n<p style=\"padding-left: 60px;\"><strong>&#8211; Recueil des impressions<\/strong> de l\u2019\u00e9quipe<\/p>\n<p style=\"padding-left: 60px;\"><strong>&#8211; Pr\u00e9conisations<\/strong> concr\u00e8tes pour am\u00e9liorer la qualit\u00e9 de services.<\/p>\n<p>&nbsp;<\/p>\n<ul><\/ul>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>audit qualit\u00e9 de servicespour qui ?Toute organisation d\u00e9sireuse de partager avec le management d\u2019un \u00e9tablissement un \u00ab\u00a0\u00e9tat des lieux\u00a0\u00bb de ses prestations.POURQUOI ?Fournir au management d\u2019un \u00e9tablissement une opportunit\u00e9 de s\u2019am\u00e9liorer, au travers d\u2019une analyse terrain factuelle.COMMENT ? Compr\u00e9hension des objectifs poursuivis pour l\u2019\u00e9tablissement d&rsquo;audit \u00c9laboration de la grille d\u2019audit D\u00e9ploiement de l\u2019audit au sein [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":""},"_links":{"self":[{"href":"https:\/\/www.eurekacd.fr\/acceuil\/index.php?rest_route=\/wp\/v2\/pages\/47827"}],"collection":[{"href":"https:\/\/www.eurekacd.fr\/acceuil\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.eurekacd.fr\/acceuil\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.eurekacd.fr\/acceuil\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.eurekacd.fr\/acceuil\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=47827"}],"version-history":[{"count":18,"href":"https:\/\/www.eurekacd.fr\/acceuil\/index.php?rest_route=\/wp\/v2\/pages\/47827\/revisions"}],"predecessor-version":[{"id":49597,"href":"https:\/\/www.eurekacd.fr\/acceuil\/index.php?rest_route=\/wp\/v2\/pages\/47827\/revisions\/49597"}],"wp:attachment":[{"href":"https:\/\/www.eurekacd.fr\/acceuil\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=47827"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}